Service and system restoration for the City of Tulsa following the May 2021 ransomware attack is commencing as scheduled.

Tulsa’s forward-facing services remain largely unaffected and citizen impacts remain low. Calling 311, and selecting option 1, is the best way to reach the City of Tulsa for things like questions on utility bills, water turn-ons and shutoffs, bulky waste pickup scheduling, and general reporting. Once callers make it into the automated system, self-service options are available.

Citizens having trouble getting through to 311 may also email Customer Care at [email protected].

Cutoff and late fee notices are resuming with August utility bills.

Customers with past-due balances should either pay them, setup a payment arrangement (instructions below), or expect additional late fees and/or water shutoffs to occur.

More information can be found at www.cityoftulsa.org/erap.