On May 1, the City of Tulsa is changing its utility billing system and the format of utility bills. Customers will be able to register in the new online system beginning on May 3, the first business day.

For information, go to cityoftulsa.org/utilities.

After more than 20 years of the City of Tulsa utility bill looking the same, the utility bills will have a new look beginning in May 2021. Along with a new look for utility bills, the entire utility billing and account system is getting a makeover.

In the month of April, an insert explaining how to read the new bill is being mailed to City of Tulsa utility customers with their bills.

Officials claim the goal of these changes is to make the bill easier to understand.

Looking at the bill, the amount due is in larger type, so it can be found more easily at a glance. Also, graphs showing water usage over the past year have been added, so customers can compare their water usage from month to month.

Customers who receive their bills through email also will see these changes. As before, customers may manage and interact with their City of Tulsa utility accounts online.

Here are some details:

• Every customer will have a new Account ID Number and Customer ID Number. These are necessary for logging in to the new system online and for using the IVR system when calling Utilities Customer Service by phone – (918) 596-9511.
• Customers who use online bill payment through their bank will need to notify their bank concerning their new Account ID Number and Customer ID Number, so their Tulsa utility payments will continue to post to their new account.
• Fees will be discontinued for credit card payments, including online credit card payments.
• Customers who already are on AutoPay will not need to do anything for their utility payments to continue as usual.